Knowledge Base 2.2

Rating at hotscripts.com
Rating at hotscripts.com

About
ASPKnowledgeBase is a 100% ASP based Knowledge base for companies that need an organized centralized solution for FAQ's, instructions and knowledge. It can be setup with a simple MS Access database or a robust MS SQL database in heavy load environments. Users can easily search articles, browse through them and optionally create new cases. A web based admin page can be used to maintain the database. Advanced features: NTLM Authentication, Language modules, Logging and much more. Check out the demo to see it in action (the Delete and Archive functions have been disabled)!

Download Live demo | Download | Installation | Screenshot | History | FAQ
Click on "Login" in the demo to access the administrative functions (pass = admin).

Features

Latest news - Updated 04/11/07
  • Added: Support to type TAB characters in the Text editor (this normally switches to the next form element)
  • New! Option NotifyNewCasesEmail to have an email sent to a specific address when a regular user adds a case
  • New! Option to make articles viewable for "internal" users only (Internal users can login with special passwords)
  • Improved: Navigation hotkeys (L/R,Esc) now also work in Firefox.
  • The HTML wysiwyg editor (for solutions) is improved and now also supports Firefox!
  • Security update: Blocking of potentially dangerous tags in user fields
  • Improved: Articles can apply to multiple categories
    Upgrading from an old version? Make sure to run the update script!

    General
  • Language module support for end user interface (currently US, NL, BR, CN, DE, ES, RU, SE, TH)
  • Powerful search engine: search one, all or selected categories (Search logic: All words, Any word or Literal string)
  • Basic or advanced search options, Hilite search terms in results
  • Clean and intuitive interface, Keyboard navigation (Arrows, Home, End)
  • Articles can apply to multiple categories
  • Wysiwyg HTML editor for Resolution field
  • Refer to related articles in your KB by simple links (validated)
  • User poll support: users can indicate if the article helped them
  • Email support for comments on articles and feedback
  • Option to allow users to submit new cases
  • Add downloads with small description (NTFS only)

    Admins
  • Add, modify, archive and delete articles and categories.
  • Highly configurable with many global settings
  • Article status: New, Hidden, Assigned, Solved, Published, Archived
  • Support for automated login of selected NTLM users
  • Extensive logging, Block/Allow IP ranges

    Installation
    Only limitation of the trial: a maximum of 10 articles are returned on a search.
  • Installation and requirements
  • Troubleshooting
  • Upgrading

    ©iisworks.com - Updated 7/6/2007